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Concurrent Processing – Concurrent Reports Failing With Errors REP-0004, REP-0082 and REP-0104 (Doc ID 844976.1)

September 10th, 2013

R12 Error ‘Function not available to this responsibility’ When Trying to Access Custom Form

September 6th, 2013

Courtesy of http://support.oracle.com

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Jul 1, 2013PROBLEMPUBLISHED3
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In this Document

Symptoms
Changes
Cause
Solution

APPLIES TO:

Oracle Application Object Library – Version 12.0.3 to 12.0.3 [Release 12]
Information in this document applies to any platform.
***Checked for relevance on 1-Jul-2013***

SYMPTOMS

PROBLEM STATEMENT:

On 12.0.3 instance,
When attempting to access custom forms,
the following error occurs.

ERROR

“Function not available to this responsibility. Change Responsibilities or contact your System
Administrator”.

STEPS

The issue can be reproduced at will with the following steps:

1. Register custom application.
2. Register custom form under this application.
3. Add it to the menu
4. Add the new product_top variable to the .env file.
5. Bounce the forms server.
6. Place the .fmx file in PROD_TOP/forms/US.
7. Log in to Oracle applications and try opening the form.
8. Encounter the above error.

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users cannot access the form in R12 which was working fine in 11.5.10.2.

.

CHANGES

Upgrade from 11i to R12.

CAUSE

The issue is caused by the following setup:

Missing entry for CUSTOM_TOP under default.env file

Ideally in such cases,CUSTOM_TOP should be defined under default.env in $INST_TOP/ora/10.1.2/forms/server directory to have your custom form work with R12.

SOLUTION

To implement the solution, please execute the following steps:

1. Login to server with APPLMGR manager user access.

2. Go to $INST_TOP/ora/10.1.2/forms/server directory.

3. Ensure that your CUSTOM_TOP ’s are registered in the default.env file.

This means that, you should create an entry for environment variable CUSTOM_TOP (which contains physical path to your custom directory) like below in default.env file present under location $INST_TOP/ora/10.1.2/forms/server directory.

For Example:

…..

APPL_TOP=/home/applmgr/PROD/apps/apps_st/appl
CUSTOM_TOP=/home/applmgr/PROD/apps/apps_st/custom
——

Note:
Incase of multiple CUSTOM_TOP ’s are in use, each must be stated in the default.env file.
(Previously in R11i you could have one CUSTOM_TOP in the .env file pointing to other CUSTOM_TOP ’s)

4. Restart the middle tier services.

5. Retest the issue.

6. Migrate the solution as appropriate to other environments.

admin Oracle EBS ,